Resources Menu: By Client Mode

Welcome to the resources menu. You can use this menu to access resources either by unit of competency, or by client. You are presently in the By Client mode.

The clients you can attend to in this toolbox are listed on the left.

• Roll your mouse over a client to view a list of the topics addressed with this client
• Click on a client to view a list of the study resources available for that client

You can switch modes by clicking the By Unit of Competency tab.

Client 1: Anna Young

Anna Young has arrived a few minutes early for her appointment at Cyber Hair Studio.

If you were attending to Anna, you would learn about:

• Making and changing appointments (WRH07A)
• Good telephone techniques (WRH03A)
• Occupational Health and Safety issues (WRH01A)
• Dealing with complaints (WRH02A)
• Working in a team (WRH02A)

Client 2: Barbara Button

Barbara Button is a new client at the Cyber Hair Studio. She has an 11:00am appointment for a haircut and style finish.

If you were attending to Barbara, you would learn about:

• Receiving and directing clients (WRH03A)
• Consulting with clients and diagnosing hair and scalp conditions (WRH09A)
• Treating hair and scalp (WRH10A) (WRH04A)

Client 3: Georgina Delahunty

Georgina Delahunty has an 11:30am appointment for a hair trial.

By working with Georgina you will learn about:

• Organising stock control procedures (WRH01A) (WRH07A)
• Giving and following routine instructions (WRH02A) (WRH05A)
• Design and apply long hairstyles (WRH12A)

Client 4: Janine Delahunty

Janine Delahunty has a 1:00pm appointment to have her hair styled.

If you were attending to Clarissa, you would learn about:

• Styling short hair (WRH12A)
• Recommending products (WRRS.1A)

Client 5: Katya and Michael Stanlevski

Husband and wife, Katya and Michael Stanlevski, have appointments today at Cyber Hair Studio. Katya is having her hair cut and Michael is having an outline shave and beard trim.

If you were working with Katya and Michael, you would learn about:

• Designing and cutting hair (WRH11A)
• Outline shaving (WRH11A)
• Designing a beard (WRH11A)

Client 6: Tanya Kingston and Kade Durnian

Tanya Kingston has a 9:00am appointment to have her hair permed. Her partner, Kade, has an appointment straight after for a relaxing treatment.

In helping Tanya and Kade you will learn about:

• Permanently waving and chemically relaxing hair (WRH13A)
• Neutralising hair after a permanent wave treatment or a chemical relaxing treatment (WRH06A)
• How chemical processes may be affected by existing conditions (WRH09A)

Client 7: Clarissa Tran

Clarissa Tran has a 3:00pm appointment for a colour service.

If you were attending to Clarissa, you would learn about:

• Colour theory (WRH14A)
• Analysing hair for colouring (WRH14A)
• Selecting and using colouring products (WRH09A, WRH14A)
• Removing chemicals from hair (WRH6A)

Client 8: Hilary Grant

Hilary Grant is a regular client at CHS. She has decided to get highlights for the first time and has a 5:00pm appointment.

If you were attending to Hilary, you would learn about:

• Analysing hair for lightening (WRH14A)
• Lightening products and techniques(WRH14A)
• Explaining services to the client (WRH9A)
• Correcting colour problems (WRH14A)
• Processing payments (WRH7A)

Client 9: Jasmeen Malek

Jasmeen Malek is going to be a model for an in-salon hair show that you are organising.

If you were working with Jasmeen, you would learn about:

• Co-ordinating a team (WRH15A)
• Coaching team members (WRH15A)
• Handling client complaints (WRH15A)

Client 10

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Equites [a]utem Romani universi principem iuventutis utrumque eorum parm[is] et hastis argenteis donatum appellaverunt.

hastis argenteis donatum