Resources Menu: By Unit of Competency Mode

Welcome to the resources menu. You can use this menu to access resources either by unit of competency, or by client. You are presently in the By Unit of Competency mode.

The competencies covered in this toolbox are listed on the left.

• Roll your mouse over a competency to view a competency description
• Click on a competency to view a list of the study resources available for that competency

You can switch modes by clicking the By Client tab.

Maintain a Clean and Efficient Work Environment (WRH01A)

This unit incorporates the Work Safety Guidelines and basic first aid procedures, it encompasses competencies necessary to maintain a safe workplace for staff, clients and others.

Elements of competency:

• Comply with health regulations
• Produce a relaxed and caring environment
• Prepare and maintain work area
• Check and maintain tools and equipement
• Check and maintain stock
• Observe basic safety procedures
• Observe emergency procedures

Communicate in the Workplace (WRH02A)

This unit encompasses those competencies required for effective communication in the workplace.

Elements of competency:

• Follow routine instructions and information
• Participate in workgroups and teams
• Apply professional ethics
• Support the organisation
• Receive and refer customer complaints

Receive and Direct Clients (WRH03A)

This unit encompasses those competencies required in the reception area of the salon including receiving clients and answering the telephone.

Elements of competency:

• Receive and Direct Clients
• Answer the Telephone
• Complete Client Details

Co-ordinate Salon Services (WRH05A)

This unit encompasses those competencies required for effective co-odination of tasks.

Elements of competency:

• Give routine instructions
• Promote the organisation

Remove Chemicals from the Hair (WRH06A)

This unit relates to those competencies required to complete the rinsing and neutralising process of permanent wave and chemical relaxation treatments and to remove colour chemicals from the hair.

Elements of competency:

• Neutralise hair after permanent wave treatment
• Neutralise hair after chemical relaxation treatment
• Remove colour chemicals from hair

Schedule and Check-out Clients (WRH07A)

This unit relates to those competencies required to provide full receptionist services.

Elements of competency:

• Schedule Clients
• Process Payments
• Complete Client Details
• Implement Stock Control Procedures

Sell Products and Services (WRRS1A)

This unit involves the use of sales techniques and encompasses the key selling skills from approaching the customer to closing the sale. It requires a basic level of product knowledge.

Elements of competency:

• Apply product knowledge
• Approach customer
• Gather information
• Sell benefits
• Overcome objections
• Close sale
• Maximise sales opportunities

Consult with Clients and Diagnose Hair and Scalp Conditions (WRH09A)

This unit relates to those competencies required to consult with clients for the total range of hairdressing services.

Elements of competency:

• Determine client's requirements
• Analyse hair and scalp conditions
• Identify presence of incorrectly treated hair

Treat Hair and Scalp (WRH10A)

This unit describes those competencies required to treat a range of hair and scalp conditions on clients.

Elements of competency:

• Treat Hair Condition
• Treat Scalp Conditions

Cut Hair (WRH11A)

This unit describes those competencies required to perform a range of classic and current commercial hair cutting, beard designing and finishes using a wide variety of techniques.

Elements of competency:

• Analyse client characteristics and recommend finished hair cut
• Cut hair to produce a variety of finished styles
• Perform beard design and shaping techniques
• Perform and outline shave

Dress (Style) Hair (WRH12A)

This unit describes those competencies required to perform a range of classic and current commercial hair styles and finishes using a wide variety of techniques.

Elements of competency:

• Consult and analyse client characteristics and recommend finished hair designs
• Create classic and current hair designs
• Provide and range of current commercial/classic braiding techniques

Perform Permanent Wave and Chemical Relaxation Services (WRH13A)

This unit describes those competencies required to perform a range of classic and current commercial permanent wave and chemical relaxation techniques using a wide variety of techniques.

Elements of competency:

• Consult analyse hair for permanent wave and chemical relaxation services
• Select and use permanent wave products and techniques
• Select and use chemical relaxation products and techniques

Colour Hair (WRH14A)

This unit relates to those competencies required to perform colour services on clients. Services incorporate a combination of techniques to produce a current commercial fashion result.

Elements of competency:

• Consult and analyse hair for colour and lightening services
• Select and use hair colour and lightening products
• Rectify colour problems

Co-ordinate Salon Team (WRH15A)

This unit encompasses those competencies required for effective co-ordination and communication in the workplace and resolution of client complaints.

Elements of competency:

• Participate in identifying tasks for the salon team
• Complete own tasks
• Assist others to complete team tasks
• Coach on the job
• Deal with client complaints

Prepare Clients for Salon Services (WRH04A)

This unit encompasses the preparation of clients for a range of services.

Elements of competency:

• Gown and protect clients
• Shampoo hair