Jasmeen Malek: Co-ordinate a Team

Jasmeen Malek is going to be a model for an in-salon hair show that you are organising.

As you work with Jasmeen, you will learn about:

• Co-ordinating a team (WRH15A)
• Coaching team members (WRH15A)
• Handling client complaints (WRH15A)

Hilary Grant: Lightening Hair

Hilary Grant is a regular client at CHS. She has decided to get highlights for the first time and has a 5:00pm appointment. As you attend to Hilary, you will learn about:

• Analysing hair for lightening (WRH14A)
• Lightening products and techniques(WRH14A)
• Explaining services to the client (WRH9A)
• Correcting colour problems (WRH14A)
• Processing payments (WRH7A)

Clarissa Tran: Colour Hair

Clarissa Tran has a 3:00pm appointment for a colour service. As you attend to Clarissa, you will learn about:

• Colour theory (WRH14A)
• Analysing hair for colouring (WRH14A)
• Selecting and using colouring products (WRH09A, WRH14A)
• Removing chemicals from hair (WRH6A)

Tanya Kingston and Kade Durnian: Permanently Wave and Straighten Hair

Tanya Kingston has a 9:00am appointment to have her hair permanently waved. Her partner, Kade, has an appointment after her for a chemical relaxing.
In helping Tanya and Kade you will learn about:

• Permanently waving and chemically relaxing hair (WRH13A)
• Neutralising hair after a permanent wave treatment or a chemical relaxing treatment (WRH06A)
• How chemical processes may be affected by existing conditions (WRH09A)

Katya and Michael Stanlevski: Prepare to Cut Hair

Husband and wife, Katya and Michael Stanlevski, have appointments today at Cyber Hair Studio. Katya is having her hair cut and Michael is having an outline shave and beard trim.

As you work with Katya and Michael, you will learn about:

• Designing and cutting hair (WRH11A)
• Outline shaving (WRH11A)
• Designing a beard (WRH11A)

Janine Delahunty: Design Hair

Janine Delahunty has a 1:00pm appointment to have her hair styled.

By working with Janine, you will learn about:

• Styling short hair (WRH12A)
• Recommending products (WRRS.1A)

Georgina Delahunty: Design Long Hair

Georgina Delahunty has an 11:30am appointment for a hair trial.

By working with Georgina you will learn about:

• Organising stock control procedures (WRH01A) (WRH07A)
• Giving and following routine instructions (WRH02A) (WRH05A)
• Design and apply long hairstyles (WRH12A)

Barbara Button: Analyse Hair and Scalp

Barbara Button is a new client at the Cyber Hair Studio. She has an 11:00am appointment for a haircut and style finish. As you attend to Barbara, you will learn about:

• Receiving and directing clients (WRH03A)
• Consulting with clients and diagnosing hair and scalp conditions (WRH09A)
• Treating hair and scalp (WRH10A) (WRH04A)

Anna Young: Care for Your Clients and Occupational Health and Safety

Anna Young has arrived a few minutes early for her appointment at Cyber Hair Studio.

As you attend to Anna, you will learn about:

• Making and changing appointments (WRH07A)
• Good telephone techniques (WRH03A)
• Occupational Health and Safety issues (WRH01A)
• Dealing with complaints (WRH02A)
• Working in a team (WRH02A)